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As part of PSE&G’s partnership to increase the public’s access to important PSE&G related information, The following links to PSE&G web pages will benefit new and current residents, local businesses and builder/developers, town planners, etc. These include:

Welcome to the Neighborhood

Construction/Installation

Request a Service Removal

Demolition

Call Before You Dig

Energy Conservation Tips

Payment Assistance Programs

Report a Streetlamp Outage

PSEG News Room

Vegetation Management (Right Tree Right Place)

For additional information please visit the PSEG website. Click here


PSE&G Warns Customers Scammers Can Use Fake Caller IDs

(Newark, N.J. – Oct. 16, 2017) Public Service Electric and Gas Co. (PSE&G), New Jersey’s largest utility, urges customers to be alert to payment scams. In the most common scam, phony callers lie and say there is an unpaid balance and demand immediate payment with a prepaid card. Recently the utility has received reports that scammers are using fake caller ID information to trick customers into thinking they are speaking with PSE&G.

“Just because the caller ID says it’s PSE&G, doesn’t mean it’s PSE&G,” said Greg Dunlap, PSE&G vice president of customer operations. “When in doubt, hang up and call the number listed on your bill or our website.” 

Here’s how one common scam works.

  • Someone pretending to be a utility representative calls, says there is an unpaid balance on the account and threatens to shut off service if they do not receive immediate payment with a prepaid credit card.
  • Victims are given a phony phone number to call back after they purchase the cards from a retail store.
  • When they call that number, they may hear voice response prompts that imitate the real PSE&G customer service line. Some of these criminals use caller ID spoofing technology to replicate PSE&G’s number.
  • When a fake representative answers the line, they ask for the numbers on the prepaid card or receipt. Scammers then take the money from the card – usually in a matter of minutes.

The only way to protect against scams is for customers to be cautious. Before terminating service, PSE&G alerts customers in a number of ways: messages on their bill, letters and phone calls. While the utility accepts credit cards, prepaid cards and money transfers to pay bills, PSE&G would never demand a specific type of payment or threaten immediate service termination.

Report all scam attempts by calling your utility and local police department and file a complaint with the FTC at www.ftc.gov/complaint.


PSE&G
Public Service Electric and Gas Company (PSE&G) is New Jersey’s oldest and largest regulated gas and electric delivery utility, serving nearly three-quarters of the state’s population.  PSE&G is the winner of the ReliabilityOne Award for superior electric system reliability.  PSE&G is a subsidiary of Public Service Enterprise Group Incorporated (PSEG) (NYSE:PEG), a diversified energy company.


PSE&G Prepares for Wintry Weather

Extra personnel and equipment at the ready

(NEWARK, N.J. – Feb. 7, 2016) Public Service Electric and Gas Company (PSE&G), New Jersey’s largest electric and gas utility, is preparing for the wintry weather forecasted to arrive Wednesday night into Thursday.

"Based on the forecast, we will quickly go from record warmth on Wednesday to six to eight inches of heavy, wet snow that can weigh down trees and bring down power lines,” said John Latka, senior vice president of electric and gas operations for PSE&G. “We have additional personnel scheduled and on standby, with extra tree crews and equipment at the ready. We’re prepared for whatever the storm brings our way.”

In advance of the storm, PSE&G advises customers to prepare an emergency kit that includes:

  • Water, one gallon of water per person per day for at least three days
  • Food, at least a three-day supply of non-perishable food
  • Battery-powered or hand crank radio
  • Flashlight and extra batteries
  • First aid kit
  • Manual can opener for food
  • Cell phone with chargers

PSE&G urges its customers to be cautious during and after the storm:

  • To prevent carbon monoxide poisoning, do not run any gasoline powered engine, including generators and snowblowers, in a garage or any other enclosed space.
  • Downed wires should always be considered “live.” Do not approach or drive over a downed line and do not touch anything that it might be in contact with.

To report downed wires or power outages, call PSE&G’s Customer Service line at 1-800-436-PSEG.  Also, customers can report outages by logging into their PSE&G account online or by texting “OUT” to 4PSEG (47734). The utility’s mobile-friendly website includes an “Outage Map” that is updated every 15 minutes and displays the location and status of power outages in PSE&G’s service area.

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Public Service Electric and Gas Company (PSE&G) is New Jersey’s oldest and largest regulated gas and electric delivery utility, serving nearly three-quarters of the state’s population.  PSE&G is the winner of the ReliabilityOne Award for superior electric system reliability.  PSE&G is a subsidiary of Public Service Enterprise Group Incorporated (PSEG) (NYSE:PEG), a diversified energy company.



 

Public Service Electric and Gas Company

80 Park Plaza, T-4

Newark, NJ 07102-4194

           

                       

PSE&G warns customers about increase in payment scams

Small business customers targeted

When in doubt, hang up and call the number listed on your bill

(Newark, N.J. – Sept. 30, 2016) Public Service Electric and Gas Company (PSE&G), New Jersey’s largest utility, is urging customers to be alert to scams demanding immediate bill payment via a pre-paid card.

“During the last several days, we’ve seen an uptick in the number of phone scams being reported,” said Greg Dunlap, vice president of Customer Operations for PSE&G. “Scammers can – and do – target anyone. But they tend to more often target small business customers, because they have larger bills than residential customers, but don’t have all of the checks and balances to prevent fraud that large business customers typically have.”

Here is how this latest payment scam works:

  • An individual pretending to be a PSE&G employee calls a customer and tells them that without immediate payment via a pre-paid card, their service will be shut off.
  • Customers are given a telephone number to call back after they have purchased the card.  When they call that number, they hear interactive voice response prompts that imitate those they would hear when calling the real PSE&G customer service line.
  • When a fake representative answers the line, they ask for the number on the back of the pre-paid card.  After the scammers have that number, they can take the money from the card – usually within a matter of minutes.

The only way to protect against these scams is for customers to be cautious when contacted by someone threatening service termination if they do not receive immediate payment via a pre-paid credit card. Before terminating service, PSE&G alerts customers in a number of ways: messages on their bill, letters and phone calls. The utility offers a number of payment options, and would never require a customer to use one specific type of payment.

“If you receive a call from anyone demanding immediate payment, do not give them any personal or account information,” said Dunlap. “Hang up the phone, and call the number listed on PSE&G’s website and bills: 1-800-436-PSEG (7734).”

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